Management Success' Podcast

Managing Car Count—What effects car count? Episode 1

Management Success — Wed, 02 Jul 2014 16:58:30 +0000

Episode One - The 5 areas of the business that effect car count - Owner and managements attitude toward customers—Is Your shop car-centric or customer centric? Bob Spitz hosts a conversation with 3 of the top shops in the country to discuss the topic of car count and how owner attitude effects everything Steve Ek—Ek Automotive Nancy Knight-- Knights Automotive Kate Jonasse—K Tech Automotive

Controlling the Shrinking Profit Dollar

Management Success — Wed, 26 Feb 2014 19:51:37 +0000

Bob Spitz from Management Success talks with Kareem Abouzeid, Knockout Collision, and Dino DiGiulio, Body Best Collision, about controlling the shrinking profit dollar in auto body shops.

Tips for Improving Your Processes and Procedures for a Better Bottom Line Episode 4

Management Success — Mon, 29 Jul 2013 21:53:09 +0000

Bob Spitz from Management Success talks with Kareem Abouzeid, Knockout Collision, and Dino DiGiulio, Body Best Collision, about the process from when a car arrives for repairs all the way through delivery.

Tips for Improving Your Processes and Procedures for a Better Bottom Line Episode 3

Management Success — Thu, 11 Jul 2013 22:47:33 +0000

Bob and Kareem continue their talk about increasing your shops efficiency though proper processes and procedures to create a better bottom line, improve customer satisfaction and keep the insurance companies happy.

Building a Winning Team for Your Auto Shop Episode 5

Management Success — Wed, 10 Jul 2013 21:15:17 +0000

Bob Spitz, Steve Ek and PJ Roberts from Roberts Automotive discuss the importance of written policy for guiding new and existing employees.

Tips for Improving Your Processes and Procedures for a Better Bottom Line Episode 2

Management Success — Wed, 03 Jul 2013 21:48:07 +0000

Bob and Kareem Abouzeid from Knockout Collision talk about how to improve efficiency to increase your bottom line.

Tips for Improving Your Processes and Procedures for a Better Bottom Line Episode 1

Management Success — Fri, 28 Jun 2013 18:21:58 +0000

First of the series—Tips on handling the customer from the phone call through the initial estimate process.

Building a Winning Team for Your Auto Shop Episode 4

Management Success — Thu, 27 Jun 2013 22:34:21 +0000

Selling your shop in recruiting top technicians and potential employees.

Building a Winning Team for Your Auto Shop Episode 3

Management Success — Thu, 20 Jun 2013 20:45:02 +0000

Surveying and finding out what good technicians need from an employer.

Building a Winning Team for Your Auto Shop Episode 2

Management Success — Thu, 13 Jun 2013 20:54:57 +0000

Bob Spitz and Steve Ek of EK Automotive discuss marketing to potential employees and technicians.

Building a Winning Team for Your Auto Shop

Management Success — Fri, 07 Jun 2013 18:49:12 +0000

In this first recording in the series “Building a Winning Team”, Bob Spitz and Steve Ek of EK Automotive discuss the importance of attitude and tone in building a true team of professionals in your shop.